Frequently Asked Questions

Find answers to our most frequently asked questions.

Where can I buy Stitchdoodles kits, patterns and supplies from?

All hand embroidery patterns, kits and supplies can be purchased from the StitchDoodles Online Shop.

Can I sell Items made from Stitchdoodles Designs

Unfortunately not. The instructions provided in all of our patterns and kits as well as the finished items made from them are for your personal use only. They must not be copied, reproduced or sold.

Sustainable Renewable Energy

By incorporating renewable energy solar panels into our production process, we aim to reduce our carbon footprint and contribute to a more sustainable future. This allows us to minimize dependence on fossil fuels and utilize a clean and abundant source of energy, aligning with our commitment to environmental responsibility.

Eco Friendly Project Boxes

All our Stitchdoodle project boxes are made from materials with a majority of recycled content, with the addition of new pulp for strength. They are fully recyclable and manufactured in the UK.

Eco Friendly Project Boxes

All our Stitchdoodle project boxes are made from materials with a majority of recycled content, with the addition of new pulp for strength. They are fully recyclable and manufactured in the UK.

How long will it take to receive my order?

l orders are posted within 3 working days (not calendar days) – if an order is received after 5pm or on a weekend it is deemed to be received the next working day.

When your order has been dispatched, you will receive a confirmation email (please check your junk/spam email box). I have no ability to track items sent using standard Royal Mail postage (only with ‘Tracked and Signed’ options) so am unable to respond to emails asking for delivery updates that aren’t tracked.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Where can I buy Stitchdoodles kits, patterns and supplies from?

ll hand embroidery patterns, kits and supplies can be purchased from the StitchDoodles Online Shop.

Returns

The following items can’t be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalised orders
  • Perishable products
  • Digital downloads

Do you accept Refunds?

I gladly accept returns and exchanges, contact me within: 14 days of delivery. Return items back within: 30 days of delivery, please see T&Cs for refunds.

I don’t accept cancellations. But please contact me if you have any problems with your order.