Our company handcrafts all products within 2-4 days.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is handmade after you have ordered.
Both are handmade but the pre-made is shipment ready while the made-to-order products take 2- 4 days to be created for you.
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order. This mainly applies to all the decorated hoops – both decoupage, and yarn designs.
Our company ships through the following carriers
We happily support and love our international customers.
We ship all International products through the relevant carrier and will notify you of dispatch times accordingly.
These charges come from your country during importation of your package.
We do our best to apply fair shipping costs to each order.
I gladly accept returns and exchanges
I don’t accept cancellations
The following items can’t be returned or exchanged
- Custom or personalised orders
- Digital downloads
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
If you have ordered a PDF Pattern the download link is emailed to you after purchase. Be sure to check your spam/junk folder just in case it has sneaked in there by mistake.